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Terms of Service

Last updated: May 2026

DRAFT — pending external legal sign-off. An initial pass against the Australian Consumer Law has been completed. A small number of clauses (notably the limitation of liability and indemnity provisions) are awaiting external legal sign-off before Schevib's commercial launch (limited beta from late May 2026, general availability from June 2026).

These Terms of Service (“Terms”) form a legally binding agreement between you (“Customer” or “you”) and Clovib Pty Ltd (ACN 697 964 122), an Australian proprietary company trading under the business name Schevib (“we”, “us”, “our”), in connection with your use of the Schevib scheduling service (the “Service”).

By creating an account, signing in, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

  • “Workspace” — the Schevib account representing your business, containing your sites, schedules and team members.
  • “Owner”, “Admin”, “Operator” — the roles available within a Workspace, with decreasing levels of administrative access.
  • “Site” — a location record you add to Schevib, typically the address of a customer you visit.
  • “Content” — any information you submit to or create on the Service, including Sites, schedules, notes and workspace settings.
  • “ACL” — the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

2. Eligibility and accounts

You must be at least 18 years old and have capacity to enter contracts under Australian law. Schevib is a business tool intended for field-service operators and their teams. One natural person or entity is the Workspace Owner and contractual counterparty; invited members bind that Workspace to these Terms when they accept an invitation.

Sign-in is by one-time magic link sent to your email. You are responsible for the security of the email account associated with your Schevib account. Notify us immediately at security@clovib.com.au if you suspect unauthorised access.

3. Customer content and third-party information

You retain ownership of all Content you submit. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, display and transmit that Content solely to provide the Service to you and your Workspace members.

You represent and warrant that:

  • you own or have sufficient rights to submit the Content and to grant the licence above;
  • the Content, and our handling of it as described in these Terms and the Privacy Policy, does not infringe any third party's rights or any applicable law;
  • in relation to any personal information about third parties (including site occupants, clients, or other individuals) you enter into or store on the Service, you have obtained all necessary notices, consents, and lawful bases required under the Privacy Act 1988 (Cth) and the Australian Privacy Principles; and
  • where your Workspace records work sessions (the start and finish times of work performed by your operators), you have notified each affected operator that these times are recorded and are visible to the Workspace's Owner and Admins, as required under the Privacy Act 1988 (Cth) and Australian Privacy Principle 5; and
  • you will indemnify and hold us harmless from any claim arising from your breach of the foregoing warranties, to the extent permitted by law.

4. Acceptable use

You must not, and must not permit any Workspace member to:

  • use the Service for any unlawful, harmful, defamatory or fraudulent purpose;
  • upload, store or share Content that is illegal, infringing, obscene, hateful or that violates a third party's rights;
  • attempt to circumvent plan limits, security features, rate limits or authentication;
  • scrape, reverse-engineer, decompile or probe the Service, except to the extent such activity cannot lawfully be prohibited;
  • use the Service to send spam, unsolicited messages, or phishing communications;
  • resell, sublicense or make the Service available to third parties except as intended by the Workspace invitation flow.

We may suspend or terminate access if we reasonably believe you have breached this section.

5. Subscription, trial, billing

Schevib is offered on a paid subscription basis. There is no permanent free tier. All prices on the Pricing page are in Australian dollars. Schevib is not currently registered for GST under the A New Tax System (Goods and Services Tax) Act 1999 (Cth), and prices are accordingly not subject to GST. If we register in the future, we will give you written notice and update the Pricing page to indicate whether GST is included or added.

  • 14-day free trial. New Workspaces begin with a 14-day free trial at full feature access (the largest plan's limits). No payment method is required to start the trial. Continued use of the Service after the trial requires a paid subscription.
  • Paid plans. Paid plans are Patch, Route, Region and Fleet; the limits and prices applicable to each are shown on the Pricing page. Subscriptions are billed monthly in Australian dollars. We do not currently offer annual billing; if we introduce it, the applicable terms will be disclosed at checkout.
  • Payment processor. Billing is handled by Stripe Payments Australia Pty Ltd (ABN 78 622 032 617) using a hosted checkout. Full card data is collected and held by Stripe and is not stored on Schevib's servers.
  • Auto-renewal. Paid subscriptions renew automatically at the end of each monthly billing period unless cancelled before renewal.
  • Changes to pricing. We may change subscription pricing on at least 30 days' written notice (by email). Price changes apply from your next renewal. You may cancel before the change takes effect.
  • Trial expiry. If the 14-day trial ends without a paid subscription, the workspace enters a locked state. Interactive features are disabled, but Settings and CSV export remain available so you can take your data with you. Workspace data is retained for 90 days from this point and then hard-deleted unless you have subscribed.
  • Failed renewal payment (paid grace). If a renewal payment fails, the workspace becomes read-only for up to 14 days while we retry payment. Paying within that window restores normal access. If payment is not made within the grace period, the workspace enters the same locked state as a lapsed trial: Settings and CSV export remain available, and workspace data is retained for a further 90 days before hard deletion (subject to any earlier erasure request you make).
  • Scheduled downgrade. You may schedule a downgrade to a smaller plan from within the Service. The change takes effect at the next billing cycle. Seven days before the change, we check your usage: if your workspace exceeds the smaller plan's site or member limit at that time, the scheduled downgrade is automatically cancelled and your current plan continues to renew. We will notify you by email when this happens so you can adjust usage and reschedule the downgrade if you wish.

6. Cancellation and refunds

  • Your Australian Consumer Law rights apply first. Nothing in this section limits the non-excludable consumer guarantees set out in the ACL. If the Service fails to meet a consumer guarantee, you may be entitled to a refund, replacement or compensation, as set out in section 7. The conditions below apply only after, and subject to, those rights.
  • You may cancel at any time from within the Service or by emailing us. Cancellation stops future renewals; it does not, by itself, produce a refund for the unused portion of a current billing period.
  • As plans are billed monthly and you can cancel at any time before the next renewal, we do not, as a matter of standard practice, offer change-of-mind refunds. This does not affect your Australian Consumer Law rights set out above.

7. Consumer guarantees and service availability

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Service, you are entitled to:

  • cancel your subscription and obtain a refund of the unused portion; and
  • compensation for any other reasonably foreseeable loss or damage, to the extent provided by law.

For any failure that does not amount to a major failure, you are entitled to have the problem remedied within a reasonable time.

Subject to the non-excludable consumer guarantees above, the Service is provided on an “as is” basis. We target high availability but do not guarantee uninterrupted, error-free operation. Scheduled maintenance is announced in advance where practicable.

No professional advice. Schevib organises and displays the scheduling information you provide. It is not a substitute for professional judgment about route safety, customer obligations, statutory licences, or the standard of care you owe your clients. You remain solely responsible for the work you perform and the commitments you make to your customers.

8. Intellectual property

The Service, including its software, design, trade marks (including “Schevib” and “Clovib”), documentation and brand elements, is and remains our property. No licence is granted to you other than the limited right to use the Service in accordance with these Terms.

If you give us feedback, suggestions or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction.

9. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law that cannot lawfully be excluded. To the fullest extent permitted by law, and subject to the preceding sentence:

  • we exclude all warranties not expressly stated in these Terms;
  • we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill or business opportunity, however arising;
  • our aggregate liability arising out of or in connection with the Service and these Terms in any 12-month period is capped at the fees actually paid by you to us in that period (or, for free trial or unpaid use, AUD $100).

10. Indemnification

To the extent permitted by law, you agree to indemnify and hold us harmless from any claim, loss, cost or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) Content you submit; (c) your breach of the third-party personal information warranty in section 3; or (d) your misuse of the Service.

11. Suspension, termination and data export

  • You may stop using the Service and close your account at any time. The Service provides a CSV export of your sites and schedules in Settings, and that export remains accessible during a paid grace period and after the trial or subscription has lapsed, until the workspace is hard-deleted.
  • We may suspend or terminate access for material breach of these Terms, for non-payment beyond the grace periods described in section 5, or where required by law.
  • On termination for any reason — including a 14-day trial that ends without a paid subscription — we will retain your workspace data for up to 90 days to allow for restoration on request, and will then delete it, subject to any overriding legal obligation or ongoing dispute. Deletion practices are described in our Privacy Policy.
  • You may request immediate erasure at any time by emailing privacy@clovib.com.au.

12. Privacy and security notices

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Security incidents and vulnerability reports should be sent to security@clovib.com.au.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms here and change the “Last updated” date above. Material changes will be notified by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Material changes to these Terms or to our Privacy Policy may require you to re-accept the updated documents on your next sign-in. We record the version you accept so we can confirm your acceptance and re-prompt you when a new material version is published.

14. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth courts of Australia sitting in that State. This clause does not prevent you from bringing claims under mandatory consumer-protection laws of the State or Territory in which you ordinarily reside.

15. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between the parties in respect of the Service.
  • Severability. If any provision is found unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our consent. We may assign these Terms to a successor in connection with a transfer of the Schevib business.
  • Notices. We give notices to you by email to the address associated with your account. You give notices to us at privacy@clovib.com.au (privacy) or security@clovib.com.au (security).

16. Contact

  • Business name: Clovib Pty Ltd, trading as Schevib.
  • ACN: 697 964 122.
  • ABN: 57 697 964 122.
  • Registered office: Level 18, 570 George Street, Sydney NSW 2000, Australia.
  • General and privacy enquiries: privacy@clovib.com.au
  • Security: security@clovib.com.au